ETCM kick starts nationwide enhancement of showrooms with Nissan Retail Concept (NRC)

• New Nissan Retail Concept (NRC) Outlet Open at Cyberjaya
• Providing new personalised customer experience for new customers and existing Nissan vehicle owners

Kuala Lumpur, 7 May 2024 – Edaran Tan Chong Motor Sdn. Bhd. (ETCM) proudly unveiled the NRC-NEXT concept for another Nissan showroom, located at Cyberjaya, Selangor. This showroom transformation effort is subsequent to the other three showrooms, including its 3S Flagship Store in Petaling Jaya, which underwent this upgrading and refurbishment exercise over the past two years. This new showroom concept reaffirms the company’s commitment in providing excellent customer experience and enhancing customer satisfaction as they interact with the Nissan brand name.

The NRC was mooted to innovate Nissan dealerships and deliver world-class service standards to Nissan customers across the globe. It is centred on showcasing Nissan’s brand values across the entire customers’ journey at the dealership touchpoint, whether it is to test drive the latest model or to drop the car off for a regular service. Every touchpoint of a NRC- or NRC-NEXT-compliant retail facility will undergo reimagined and refined to deliver excitement and satisfaction to the customer.

Mr. Khoo Cheng Pah, Chief Executive Officer of ETCM expressed his enthusiasm about the company’s latest endeavour, “At ETCM, our customers are at the heart of everything we do. Our nationwide showroom upgrades reflect our unwavering commitment to providing customers with the best possible experience, from browsing our product offerings to purchasing the vehicles. It’s our aspiration to deliver superior customer-centric services and an unparalleled automotive retail experience, showcasing Nissan’s innovations through a wide range of exciting Nissan vehicles.”

(From Left to Right):

Ravendran Kittu – Director, Amity Platform Holdings Sdn Bhd
Fadzulan Eusoff – Director, Amity Platform Holdings Sdn Bhd
Kay Fock Soon (贾福顺) – Head of Business, Tan Chong Ekspres Auto Servis Sdn Bhd
Ng Tian Poh (黄添坡) – Chief Executive Officer, Amity Platform Holdings Sdn Bhd
Christopher Tan (陈国樑)- Executive Vice President, Edaran Tan Chong Motor Sdn Bhd
Khoo Cheng Pah (邱清豹), Chief Executive Officer, Edaran Tan Chong Motor Sdn Bhd
Irene Thng (汤如萍), General Manager, Sales & Marketing, Evo Mobility Sdn Bhd
Hafiz Nasir, Group Senior General Manager, Amity Platform Holdings Sdn Bhd
Samson Low (劉德強), Sales Manager, Evo Mobility Sdn Bhd

In line with its dedication to staying ahead of the curve, ETCM awarded a dealer partnership to Evo Mobility Sdn. Bhd. (EVO) in Cyberjaya to cater to the needs of its nearby community in late 2023. EVO carries over two decades of strong and robust business acumen background in fuel distribution across the southern region, and is now expanding and venturing into the automotive space.

Nestled in the thriving township of Autoville Cyberjaya, the only designated hub allowed for automotive sales and car repair service businesses in Cyberjaya, this new RM1.5mil Nissan 3S Centre commenced operations in early January 2024, filling a crucial gap in the market as it strategically caters to potential new customers within Cyberjaya, Sepang and Putrajaya.

The newly opened outlet spans a total built-up area of 7,300 square feet, showcases up to five Nissan models, accompanied by a fleet of test drive vehicles to provide customers with first-hand experience, and a dedicated new vehicle delivery area topped with a cosy customer lounge. The two service bays are able to accommodate up to 200 service throughput per month, ensuring efficient and timely maintenance and repairs.

In addition to these exciting openings, ETCM will continue to upgrade its existing showrooms nationwide to meet evolving customers’ expectations and elevate the level of satisfaction across all touchpoints with the Nissan brand, which is nothing short of exceptional to reinforce ETCM’s position as a leader in customer experience within the automotive retail journey.

Location and operating hours of the new Nissan outlets are as follows:

Dealer Name	Evo Mobility Sdn Bhd (3S Centre, Cyberjaya, Selangor)
Address	No.2A, Jalan Autoville 2, Autoville Cyberjaya,Cyber 10, Cyberjaya, 63000 Selangor
Operating hours	Showroom Monday – Sunday                 : 9:00am – 7.00pm Public Holiday                       : Closed Service Centre Monday – Friday                   : 8:00am – 5.00pm Saturday                                 : 8:00am – 1:00pm Sunday & Public Holiday    : Closed
Contact	Showroom: 03-7614 2215 / 019-2917 100  Service Centre 03- 7614 2215
Email	evo.autotech@platform.com.my

For more information, customers can visit the Nissan Malaysia website at www.nissan.com.my or contact the Nissan Customer Care Centre hotline at 1800-88-3838.