New Nissan 3S Flagship Store in Petaling Jaya to redefine customer experiences

• Iconic 3S dealership is now the first ever Nissan Flagship Store to serve customers in Petaling Jaya and the greater Klang Valley area
• Personalised environment to delight new customers and existing Nissan owners
• Flagship Store officiated by Makoto Uchida, the President and CEO of Nissan Motor Co., Ltd

Petaling Jaya, 4^th September 2023 – Customers and owners of Nissan vehicles will discover new experiences when they visit the first-ever Nissan Flagship Store in Petaling Jaya, Selangor.  Redesigned and upgraded in line with the latest Nissan Retail Concept (NRC-NEXT), the striking 3S Flagship Store serves as a beacon of automotive retail and after-sales excellence of the Nissan brand in Malaysia.

The Nissan Retail Concept aims to innovate Nissan dealerships and deliver world-class service standards to Nissan customers across the globe. It is centred on showcasing Nissan brand values on customer journeys at the dealership, whether it’s to test drive the latest model or to drop the car off for a regular service. Every touch point of a NRC-NEXT-compliant retail facility has been reimagined and refined to deliver excitement and satisfaction to the customer.

At the new Nissan 3S Flagship Store in Petaling Jaya, the essence of timeless Japanese luxury has been incorporated to a modern yet functional setting to receive and host valued customers and cherished Nissan owners.

With an investment valued at RM4 million, the upgraded Nissan 3S Flagship Store at Petaling Jaya stands out with an eye-catching façade and proudly wears the sleek new logo which reflects on Nissan’s latest corporate identity.  On 10^th August, this Flagship Store with its improved facilities was officiated by Makoto Uchida, President and Chief Executive Officer of Nissan Motor Co., Ltd. (NML), accompanied by directors and top executives of both NML and Edaran Tan Chong Motor (ETCM). 

“Our new Nissan 3S Flagship store in Petaling Jaya is testament to the hard work and dedication of our team, it is also a reflection of our commitment to elevate the experience of our customers when they visit this beautiful facility.  We would like our customers to undergo an amazing car-shopping experience from the moment they step into the showroom till they become a proud owner of a Nissan, and thereafter to discover excitement and memorable experiences in their ownership journeys!” enthused Christopher Tan, the Sales & Marketing Director of ETCM.

“NML is honoured to have more than 60 years of long-term relationship with Tan Chong.  Today, we are very proud to officiate the opening ceremony of this new retail concept Nissan 3S Flagship Store in Petaling Jaya, Malaysia; as it signifies our commitment to continue delighting Nissan owners for many more years to come.”

“At Nissan, our long-term vision is empowering mobility and beyond, as part of Nissan Ambition 2030.  We want to transform Nissan to become a sustainable brand that is truly needed by customers and society.  To achieve this, we will continue to work with our dealers and partners to deliver the best and most innovative products and services, as well as providing a more integrated, tailor-made Nissan customer experience.” Makoto Uchida said.

About the new Nissan 3S Flagship Store

Redefining customer experiences at the Nissan 3S Flagship Store in Petaling Jaya begins with an all-new exterior façade highlighted by the unmistakable presence of the new Nissan logo. The signature red tablet can be seen from afar hovering over the dealership in a highway pole-style signage while another prominent emblem situated above the main entrance greets visitors to the facility.  

Every facet of the 43,000-sq feet Flagship Store, from its carefully chosen colour palette, premium appointments, to the contemporary layout and plush furnishing aim to welcome customers to a whole new level of comfort and convenience. Customers are able to experience up to eight models on display in a conducive and relaxed environment, with professionally-trained sales advisors ready to attend to product enquiries and to arrange test drives from the complete lineup of new Nissan models.

At a time when automotive customer service is becoming more impersonal, ETCM is committed to engagement on a personal level as vehicle purchases are important acquisitions in Malaysia.

Aside from two new vehicle delivery bays and three EV chargers, there are also a spacious and airy customer reception, high-speed internet connectivity, specially assigned areas for private discussions and even a kids’ room to keep the little ones safe and occupied.

For existing Nissan owners returning for after-sales services at the Flagship Store, a Service Concierge has been set up to offer immediate assistance to owners at the entrance of the Service Centre, this is then complemented by a newly furnished reception area with comfortable seating as respective Service Advisors attend to owners.

The Service Centre at the Nissan 3S Flagship Store features 25 general service bays which are equipped with hoists, as well as dedicated bays for air-conditioning and wheel alignment service. On top of that, there are also individual rooms earmarked for EV repairs and vehicles that may require extensive remedial work.

Up to 100 vehicles can be serviced daily by the experienced 25-member after-sales team at the Nissan 3S Flagship Store. Every technician at the Service Centre is Nissan-certified and backed by a well-stocked spare parts warehouse utilising only Nissan Genuine Parts for a total peace-of-mind.

Location and operating hours of the ETCM Nissan 3S Flagship Store in Petaling Jaya are as follows:

For more information, customers can visit the Nissan Malaysia website at www.nissan.com.my or contact the Nissan Customer Care Centre hotline at 1800-88-3838.