- Tan Chong Motor’s aftersales team attains top honours at the 4th ASEAN Competition, solidifying the Nissan’s Aftersales Service Excellence in Malaysia.
- Malaysia Team wins the NISTEC championship for top-tier diagnostics and repair while achieving 2nd runner-up in NISAC for outstanding customer service.
KUALA LUMPUR, 10 April 2025 – Nissan reaffirmed its commitment to delivering best-in-class customer service and technical excellence with a regional competition programme that brought together Nissan’s aftersales professionals from ASEAN markets to showcase their technical and customer service expertise. The NIssan Service TEchnical Competency (NISTEC) for technicians and NIssan Service Advisor Competency (NISAC) for service advisors for the fiscal year 2024/2025 took place at the Nissan Motor Thailand (NMT) Training Centre in Thailand.
Malaysia’s Team proved their excellence on the regional stage, further cementing Tan Chong Motor’s aftersales reputation for technical expertise and exceptional customer service. The team wins first place in the NISTEC category, demonstrating outstanding technical proficiency and expertise in diagnosing and repairing Nissan vehicles with speed and accuracy, while achieving 2nd runner-up in the NISAC category, showcasing exceptional customer engagement, clear communication, and personalized service recommendations.
Raising the Bar for Technical and Service Excellence
This year, the NISTEC & NISAC competition was held under the theme ‘5E’ – representing Enhance Brand Image, Engage with Customers, Elevate Customer Experience, Excel Your Commitment, and Empower Frontline. The competition is designed to enhance customer satisfaction through continuous training that equips technicians and service advisors with advanced technical and exception customer service skills in their daily operations. It also strengthens motivation and retention among aftersales professionals while supporting their career growth.
To qualify for the regional ASEAN Competition, participants must first win the National Skill Contests in their respective markets. This year, 10 participants from five markets under ASEAN Nissan Importer Business Units (NIBU) —Brunei, Hong Kong, Indonesia, Malaysia, and Singapore—competed, with each market represented by one NISTEC participant and one NISAC participant.
“As we mark the fourth year of our ASEAN competition, we are proud to see it grow as a platform for developing top-tier technical and service expertise. At Nissan, we believe that investing in the skills and expertise of our people is key to delivering exceptional customer experiences. This competition is not just about recognizing talent, it also fosters continuous improvement, ensuring our professionals stay ahead with up-to-date expertise and consistently deliver service and care that meet the highest industry standards.” said Toshihiro Fujiki, President of Nissan ASEAN and Thailand.
For Tan Chong Motor, these accolades are more than just victories, it reflects the company’s commitment to aftersales excellence, by prioritizing training and development, ensuring that every Nissan technician and service advisor remains at the forefront of industry standards.
“This outstanding accomplishment is a testament to the dedication, expertise, and relentless pursuit of excellence by our aftersales professionals. At Tan Chong Motor, we recognize that aftersales service is at the heart of customer satisfaction and we will continue to invest in the development of our workforce to ensure that every Nissan owners experience the best care possible.” Christopher Tan, Executive Vice President of Tan Chong Group expressed pride in the team’s achievement.
The winning technician and service advisor will represent the region at the Global Award Ceremony in Japan in November 2025, where top technicians and service advisors from around the world will be honoured for their outstanding contributions to service excellence.
Driving Excellence Forward
Tan Chong Motor remains dedicated to pushing the boundaries of aftersales excellence, ensuring that every Nissan customer enjoys peace of mind with top-quality support and expertise. As the company looks to the future, it remains committed to innovation, customer satisfaction, and service excellence—further strengthening Nissan’s reputation as a trusted automotive brand in Malaysia.
For more information, visit the Nissan Malaysia website at www.nissan.com.my or contact our Customer Care Centre at 1800-88-3838.
About NISTEC & NISAC programme
The NISTEC NISAC programme has been Nissan’s global programme since 1991 and 2011 respectively, held every two years across the globe. Winners from each region will be awarded as global winners and invited to Japan to participate the global ceremony along with the trip where they celebrate achievements.
NIBU ASEAN remains committed to this tradition, with the next NISTEC NISAC Regional Competition set to take place in FY26-27, promoting technical expertise and service excellence to ensure customers receive the highest quality of care at every touchpoint.
About Tan Chong Motor Holdings Berhad
In 1957, Tan Chong Motors was appointed the franchise holder of Nissan/Datsun vehicles in Malaysia and Nissan/Datsun became the best-selling brand in the country in 1970. TCMH was listed on the Bursa Malaysia Securities Berhad in 1974. The Group is principally involved in the assembly and distribution of automobiles. Edaran Tan Chong Motor Sdn. Bhd., a wholly-owned subsidiary of Tan Chong Motor Holdings Berhad (TCMH), is the sales and marketing arm of Nissan vehicles in Malaysia. To complement its auto business, TCMH provides a wide range of services such as vehicle after sales, hire purchase financing, leasing and insurance.
For media enquiries, please contact:
Tiffany Tan
Edaran Tan Chong Motor
T: +60 3-2788 3157
Chuah Joo Ee
Edaran Tan Chong Motor
T: +60 3-2788 3160