Job Summary:
The Master Data Management (MDM) Team Lead will oversee the MDM team, who manage and maintain company master data across the Tan Chong Group. You will be part of the extended leadership team within the company, and are expected to lead and drive all company and group level tasks and activities.

Job Responsibilities:

Your main roles will be to manage, monitor and supervise the team and all MDM team activities. These will include, but not limited to:

• ensuring master data integrity and compliance to Group rules, policies and requirements
• liaise with functional data owners to ensure master data quality and accuracy, including carrying out periodic user access and system owner reviews
• support and maintain user access rights for all systems
• manage software and IT maintenance license renewal, including carrying out periodic software access and license review exercises
• support and maintain software access requests for all systems
• safe keeping of business contracts, support and agreements, software certificates and licenses

In addition, you are expected to ensure and enforce operational compliance with IT policy and procedures. You will strive to deliver excellent service and support to your stakeholders. You will need to coach and develop the MDM team, and provide coaching and guidance in order to identify and diagnose issues and problems, and develop new processes where necessary in order to improve the team’s performance.

You will manage and monitor the incident and service request tickets assigned to the MDM team, ensuring that all reported cases and response times fall within the stipulated Service Level Agreement (SLAs) and department KPIs, attend the monthly service delivery meetings to review and report on any ticketing and escalation issues arising.

You are expected to promote a results-oriented, customer-centric and service-oriented support structure within the MDM, and establish rapport with vendors, business users and peers to deliver and meet service level agreements. As part of the extended leadership team, you will also be expected to carry out additional tasks and activities as required by your Head of Department and Management.

Qualifications:

• Degree in IT/ Business or any related field
• A proven team player with strong problem solving and analytical skills, results oriented, good organizational and communication skills
• Minimum of 5 years’ experience in IT Support roles
• Professional IT or customer service certification will be an added advantage