General Statement
We respect your privacy and are committed to protecting it. Privacy and consumer trust are important to us. We want you to feel confident about the privacy and security of the personal data provided by you when accessing this site at www.tanchonggroup.com (“Site”).
The privacy policy serves to explain to you how we collect, process and disclose your personal data. We hope that by explaining our data handling policies, we will develop a trusting and long-lasting relationship with you.
Prior to the use of and access to this Site, please read carefully and understand this Privacy Policy. When you are visiting this Site or using any of the features on this Site, and by continuing to do so, you shall be deemed to have agreed to our processing and use of your personal data as set out in this Privacy Policy. If you disagree, you should discontinue and not use or access this Site.
We may modify or update this privacy policy to reflect any changes to the privacy practices. We advise that you periodically visit our privacy policy to keep up to-date with any updates made.
What are the Personal Data that we may collect from you?
When we refer to “Personal Data” in this privacy policy, we mean information, which identifies you as an individual, or is capable of doing so and may include but not limited to name, address, telephone number, e-mail addresses and any such other personally identifiable information as may be provided by you. When you visit this Site, we will not collect any personal information about you unless you provide it to us voluntarily. If you opt not to provide us with any personal data, you can still access this Site but certain features that require personal data for registration such as email alerts, online updates may be unavailable.
How do we collect your Personal Data
Your Personal Data are only collected if you provide them to us voluntarily, but not limited to under the following circumstances:-
(a) when you contact us through this Site,
(b) data collected through your participation in our surveys and/or feedback form on this Site,
(c) information that you may provide us in whatsoever manner from time to time.
How do we process the Personal Data?
- The Personal Data which we gather from you may be further processed as required or permitted by law and to give effect to your requested commercial transaction, including for the following purposes (“Purposes”):
a) to communicate with you and respond to your enquiries;
b) to provide you with a more seamless customer experience;
c) to process your requested products and services;
d) to provide and improve our products and services to you and/or the information relating thereto;
e) to provide you with regular updates relating to our products and services which may involve sending to you the promotional and direct marketing materials;
f) to create and deliver personalised products and services that are unique to you to enhance your customer experience;
g) to be collected and stored into a central repository that is accessible by TCMH and its related corporations and /or members;
h) for internal investigation, audit and/or security purposes;
i) to comply with TCMH’s legal and regulatory obligations in the conduct of its business;
j) such other purposes as may be related to any of the foregoing.
ii. The information provided by you will be used to improve the services we provide to you and help us to fulfil your requests such as mailing of brochures, sending marketing or promotional materials via e-mails or other requests. Please contact us if you do not wish to receive such brochures, marketing or promotional materials.iii)
We do not use this information to:
- identify individuals visiting this Site; or
- analyse your visits to any other websites (except that we do track if you go to websites carrying our banner, but we do not identify personal details while we do this); and / or
- track any Internet searches which you may make while on this Site.
To whom will we be disclosing your Personal Data?
You hereby understand and agree that we may disclose your Personal Data to the following third parties:-
a) our related corporations and/or members of Tan Chong Motor Holdings Berhad ;
b) our appointed authorised dealers, where applicable:
c) any such third party as may be requested or authorised by you,
for any of the above Purposes or any other purpose for which your Personal Data was to be disclosed at the time of its collection.
Please contact us if you do not wish to share your information with any other entities.
Duration of retention of your Personal Data
Unless there is a specific legal requirement for us to keep the information for a longer duration, we will retain your Personal Data for no longer than is necessary for the purposes for which the data was collected or to comply with legal, regulatory, tax or accounting requirements.
Transfer out from Malaysia
Your Personal Data may be transferred to a place outside of Malaysia for the Purposes specified herein. For example, if you send an enquiry to the Sitemailto:, it may be forwarded to a relevant oversea TCMH subsidiary to ensure your request reaches the most qualified team. You hereby consent to the transfer of your Personal Data outside of Malaysia. We will take reasonable steps to ensure your Personal Data is processed in accordance with requirements no less stringent than those stipulated under the Personal Data Protection Act 2010 including any amendments that may be made from time to time. In the event you are not agreeable to such transfer, please contact us.
Accuracy of Personal Data
You shall be solely responsible for the accuracy and completeness of the Personal Data that you provide through this Site.
How do we protect your Personal Data?
We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store your data.
Unfortunately, the transmission of information via the internet is not completely secure. Although TCMH does its best to protect your information, TCMH cannot guarantee the security of your information transmitted on this Site.
What if you have a complaint to lodge or have any form of enquiries relating to the collection of the Personal Data?
You may contact TCMH HERE.
Cookies Policy
Cookies are small text files which are transferred to your computer or mobile device when you visit this Site. It allows this Site to remember certain information about you such as your browsing preferences and settings. Only strictly necessary cookies are installed. These cookies will be stored only in your computer or other electronic device’s working memory (RAM) and will only last during your browsing session. No personal data or information will be collected by these cookies. When you close all your browser’s windows, or when you shut down your computer, the cookie will disappear.
You may also be directed to our related companies or subsidiaries via site links, that may be placed by TCMH using cookies for the purpose of delivering metrics on the effectiveness of the links. These cookies do not collect personal data from the user.
How do you disable cookies?
Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. You may disable certain cookies function from your browser. Please refer to the specific guidance provided in the browser’s manual.
Version updated as at September 2024